Terms and Conditions


The welfare of your Pet(s) is paramount to our business so we would ask you to take time to read the following Terms and Conditions. You will be requested to sign as read prior to boarding your pets with us.

VIEWING (anytime during our opening hours.) 

Due to Covid 19 restrictions unfortunately we have to restrict viewing which used to be an open door policy to an appointment only basis. We encourage new prospective customers to come and meet us and we are more than happy to show you around but please phone first to make an appointment and face masks must be worn and social distancing maintained.


We accept cheques/cash and card payments.

All fees are payable on arrival.

We charge for day in and day out. Your cat/dog’s kennel will be available for your use from 8:30 am on your arrival day until 5:30 pm on your day of departure. Any animal not collected by 5:30 pm will be subject to a charge of one extra day’s boarding.

If a pet is collected before the date of collection previously advised, we reserve the right to charge for the previous period intended. The date entered on the ‘Boarding Agreement’ will prevail. This is because we can only take other bookings for periods that have not been booked by others. It will be highly likely that we would have turned away other prospective customers for the day/days in question.


In busy periods such as; School Summer holidays, School Christmas & New Year holidays, School Easter holidays and School Half-Terms, all customers will be required to pay a 50% deposit. In normal periods other than those detailed above customers will be required to pay a 25% deposit. Deposits will secure your booking and act as an administration charge. Deposits will only be refundable in full if written cancellation is received in excess of one month prior to the commencement of boarding. Deposits will not be refundable, but may be transferable to a future booking if cancellation is notified in writing less than of one month, but more than 15 days prior to the commencement of boarding. If 14 days or less notice is given prior to boarding, customers will loose their deposits completely.
If deposits are not received within 7 days of us receiving your booking; verbally, by email or in person, we reserve the right to cancel the booking and put the dates back in to general release.

Health and Behaviour

All pets should be treated for fleas and wormed before boarding.

We reserve the right to refuse boarding to any pet that causes concern due to aggressive behaviour or ill health when arriving at the kennels and Cattery.

We will request your Vets details on acceptance so that we may contact them in case of your pet becoming ill during its stay.

If for any reason we cannot contact your vet we will ask our vet to treat your pet. All costs will be payable upon collection of your pet(s).


All dogs must be fully inoculated against Distemper, Hepatitis, Parvovirus, Para Influenza and Leptospirosis and must have had a booster injection within the previous twelve months.

Cats must be fully inoculated against Feline leukaemia, Feline infectious enteritis, Feline viral rhinotracheitis (Feline Herpes Virus) and Feline calicivirus, and must have had a booster injection with the previous twelve months.

The Animal Boarding Establishment Act 1963 requires that a current vaccination certificate must accompany every boarder on the day of its arrival; any boarder without a vaccination certificate will be refused boarding.

Kennel Cough Vaccinations

All our dog guests must be covered by current Kennel Cough vaccinations

Infectious canine tracheo-bronchitis (Kennel cough) is a highly contagious upper respiratory tract infection found in dogs. It manifests itself when the dog develops a dry, harsh cough. The coughing often results in the dog retching which causes many owners to believe that their dog has something stuck in its throat. The Canine Parainfluenza virus and Bortella Bronchiseptica are usually responsible for the most severe instances of Kennel Cough but many other viruses and bacteria can cause similar symptoms and they are all banded together as Kennel Cough. Coughing may persist for up to 2 weeks. More serious complications such as pneumonia can develop (albeit rarely) in very young or elderly dogs.

As Kennel cough spreads by airborne droplets from a dog sneezing or coughing, any large dog population is vulnerable to episodes of infection. When lots of dogs are grouped together in proximity over a period of time, such as in kennels, Kennel Cough can spread quickly, possibly infecting all the dogs. Despite its name Kennel Cough can be contracted meeting an already infected dog out on a walk, at obedience classes, at the vets, in fact anywhere that dogs get together. An infected dog will remain symptom free for up to 7 days before starting to cough; this is known as the incubation period. During this time your dog is highly infectious.

Kennel Cough does resolve itself after a period of time. Medication will often do little to get rid of the initial signs but treatment can alleviate the actual cough. As so many different organisms can bring about Kennel Cough it is impossible to completely guard against it occurring, but keeping your dog up to date with the annual vaccination and having them vaccinated against Kennel Cough reduces the risk of catching Kennel Cough by up to 80%. If despite the vaccine your dog caught Kennel Cough, the vaccine makes it much less likely that your dog will be as poorly as they otherwise might have been. The Kennel Cough vaccines are given as an intranasal vaccine, and are effective for 12 months.

You know it makes sense

At our kennels we want all our guests to remain in good health. For this reason we insist on all dogs being up to date with all their vaccinations, including Kennel Cough.

If you know your dog has been in contact with a dog with Kennel Cough, please let us know prior to bringing your dog to the kennels. The vet’s waiting room is one of the most likely places to pick up kennel cough.


Everything your cat or dog requires for his/her stay at Mount Pleasant is provided. If you want to bring toys, please do not bring anything precious or anything you would not want to lose. The kennels are cleaned out every day and toys are easily lost when the bedding is changed.  If you wish to bring some bedding of familiar items please do but only bring reasonable quantities – we can be overwhelmed on occasion.  Any belongings you bring are at your own risk.


If any animal is not collected within 7 days after the original departure date, without having been contacted by the owner, Mount Pleasant Kennels reserves the right to assume ownership of the animal and re-home it.  The owner will be responsible for any costs incurred in doing this.  Any unpaid fees will still be due, and will be pursued.